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GA SB381
Bill
Status
Introduced
1/23/2024
Primary Sponsor
Marty Harbin
Click for details
AI Summary
- Requires offices of Governor-appointed executive branch departments/agencies, the Secretary of State, the Commissioner of Labor, and the Commissioner of Insurance to offer callers an automated satisfaction survey at the conclusion of each telephone call, with responses provided verbally or by touch tone
- The survey must include four questions addressing whether the representative was courteous, whether the caller's issue was resolved, whether the caller would hire the representative as a private-sector employer, and how long the caller waited to speak with a person
- Each covered office must maintain a record of how many callers disconnected before speaking with a representative
- Survey results must be published on each department's or agency's public website and reported annually to the House Committee on Governmental Affairs and the Senate Government Oversight Committee at the beginning of each legislative session
Legislative Description
"Assuring Quality in Government Act"; enact
Last Action
Senate Read Second Time
2/9/2024
Committee Referrals
Government Oversight1/24/2024
Full Bill Text
No bill text available