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HI HB2101

Bill

Official Source

Status

Introduced

1/20/2010

Primary Sponsor

Karl Rhoads

Click for details

Origin

House of Representatives

2010 Regular Session

AI Summary

  • Requires the Office of the Ombudsman to develop and implement a pilot program using "secret shoppers" (informed customers) to investigate customer service quality at state agencies
  • Aims to provide constructive feedback on how well state employees and agencies serve the public by addressing complaints about customer service
  • Ombudsman raised concerns that the measure may be too broad and questioned the costs and staff resources required for implementation
  • Committee acknowledged feasibility concerns but believes the pilot program is a worthwhile first step toward improving government service long-term
  • Committee recommends passage and referral to the Committee on Legislative Management

Legislative Description

Ombudsman; Customer Service

Last Action

(H) The committee(s) recommends that the measure be deferred.

2/10/2010

Committee Referrals

Legislative Management2/3/2010
Labor & Public Employment1/27/2010
Legislative Management1/20/2010

Full Bill Text

No bill text available