S.B. No. 1334 Summary

• Requires licensed retailers in Hawaii providing phone-based customer service to disclose to consumers whether customer service and support agents are located outside the United States.

• Retailers must provide consumers with contact information and Hawaii standard time hours of operation for any customer service and support agents located outside the United States.

• Disclosures must be printed on consumer bills or as bill inserts and posted on the retailer's website, if one exists.

• Defines "customer service and support" to include product support, technical assistance, sales support, and help desk services.

• Disclosure requirements cannot result in increased costs to consumers.