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HI HCR180
Concurrent Resolution
Status
3/7/2014
Primary Sponsor
Beth Fukumoto Chang
Click for details
AI Summary
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Urges Hawaii counties to implement online and telephonic scheduling systems for driver's license and state identification card applications and renewals.
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Cites long wait times at motor vehicle offices exceeding one hour and notes that Maui and Honolulu already display current wait times to the public.
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References California's appointment system which reduced wait times to 7 minutes for those with appointments versus 46 minutes for walk-ins, and increased customer satisfaction.
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Directs certified copies of the resolution to be sent to the Mayor and Council Chairperson of each county.
Legislative Description
Department of Motor Vehicles; Appointment; Driver's License; Renewal; State Identification Card
Last Action
Referred to TRN, FIN, referral sheet 33
3/12/2014