HI HR138

Urges all counties to implement online and telephonic scheduling systems for driver's license and state identification card applications and renewals.

Cites long wait times at motor vehicle offices exceeding one hour and notes that Maui and Honolulu have already implemented wait time tracking systems.

References California's appointment system which reduced average wait times to 7 minutes for those with appointments versus 46 minutes for walk-ins, with significantly improved customer satisfaction.

Requires certified copies of the resolution to be transmitted to the Mayor and Council Chairperson of each county.