HI SR37

Requests the Department of Taxation to upgrade and modernize its communication system to improve taxpayer services.

Identifies current system limitations: telephone queue holds only 20 calls with 15 employees answering, while receiving hundreds of calls per day, causing extended hold times.

Requests the department to increase call centers, improve internet chat and email capabilities, and establish a better frequently asked questions page on its website.

Requires the Department of Taxation to report to the Legislature on upgrade progress no later than 20 days before the 2018 Regular Session convenes.

Directs transmission of a certified copy of the resolution to the Director of Taxation.