HI HB945

Hotels must notify third-party vendors, prospective guests, and current guests of service disruptions including pest infestations, construction noise, strikes, lockouts, demonstrations, unavailable amenities (48+ hours), or utility outages (24+ hours)

Hotels cannot charge cancellation fees or retain deposits if guests cancel before check-in due to a service disruption, unless the hotel provided prior notice of the disruption

Guests who check in before a service disruption occurs may terminate their reservation without penalty regardless of whether the hotel provided notification

Violations subject hotels to treble damages, with injured parties entitled to sue for minimum $1,000 or three times actual damages plus attorney's fees

Service disruption notifications must describe the nature of the disruption and its effects on reservations, and must appear in larger font and different color if included with other communications