IA HF400

Requires lawful custodians of public records to promptly acknowledge requests and provide contact information for the authorized designee handling the request

Mandates custodians provide an approximate date for when a cost estimate and the public record (or response to the request) will be delivered

Requires custodians to inform requesters of any expected delays in producing the public record

Defines "promptly" as using reasonable, good-faith efforts to respond, taking into account circumstances at the time the request was received

Clarifies that custodians must make every reasonable effort to provide records at no cost beyond copying costs when production takes less than 30 minutes