IA HSB76

Requires lawful custodians of public records to promptly acknowledge requests and provide contact information for the authorized designee handling the request

Mandates custodians provide an approximate date by which a cost estimate and the public record (or response) will be delivered to the requester

Requires custodians to inform requesters of any expected delays in producing the requested public record

Defines "promptly" as responding with reasonable, good-faith efforts while considering the circumstances at the time the request was received

Establishes that records taking less than 30 minutes to produce should be provided at no cost other than copying costs, with any necessary expenses communicated to requesters upfront