IA SF389

Requires lawful custodians of public records to promptly acknowledge requests and provide contact information for the authorized designee handling the request

Mandates custodians provide an approximate date for when a cost estimate and the requested records (or a response) will be delivered to the requester

Requires custodians to inform requesters of any expected delays in producing the public record

Defines "promptly" as using reasonable, good-faith efforts to respond while considering the circumstances at the time the request was received

Allows custodians to fulfill public records requests received in writing, by telephone, or by electronic means without requiring the requester's physical presence