ID H0169

Requires each state agency to include at least one performance measure addressing customer experience (satisfaction, engagement, or trust) if the agency directly serves state citizens, or employee engagement (satisfaction, productivity, effectiveness, or retention) if it does not directly serve citizens.

Limits agencies to no more than 10 key quantifiable performance measures in their annual reports, with measures corresponding to goals and strategies in the agency's strategic plan.

Requires performance reports to include results for the prior four fiscal years, benchmarks or targets for the next fiscal year and prior four years, and explanations providing context for understanding the measures and results.

Mandates that agency directors attest that reported performance data has been internally assessed for accuracy and is deemed to be accurate.

Effective date of July 1, 2022.