IL HB4159

Public utilities must maintain a live operator or service representative to answer customer service calls within 3 minutes of the call being placed.

Public utilities must provide customers requiring on-site service with a 3-hour time window during which service representatives must arrive at the customer's location.

First violation results in a $100 fine on the public utility, with an additional $25 fine for each subsequent offense.

The Illinois Commerce Commission shall promulgate rules to implement these requirements.

Act takes effect immediately upon becoming law.