HB3503 Summary

• Amends Illinois Public Utilities Act Section 22-501 to establish customer service and privacy protection standards for all cable and video providers in Illinois.

• Requires providers to cease charging customers for modem and router rentals once the customer has paid the wholesale cost plus a reasonable markup not exceeding 5% of the wholesale cost.

• Mandates providers furnish notice regarding discontinuance of rental charges in each billing statement, including disclosure of rights and responsibilities for equipment maintenance.

• Establishes comprehensive customer service obligations including 24-hour toll-free support, 30-day rate increase notice, appointment windows, billing protections, and service quality standards.

• Allows local units of government and the Attorney General to enforce standards through penalties up to $750 per day per customer (maximum $25,000 per occurrence) and requires automatic customer credits for violations.