HB2657 Summary

• Requires alternative retail electric and gas suppliers to disclose rate information publicly on websites without login requirements and provide 30-60 days advance written notice before price changes to residential customers.

• Prohibits automatic contract renewals at higher rates or conversion of fixed-rate contracts to variable-rate contracts without express written customer consent and proper disclosure of prior 12-month pricing history.

• Protects low-income utility assistance recipients by preventing them from being switched to alternative suppliers for 90 days after receiving assistance, except through Commission-approved savings guarantee plans charging less than utility rates.

• Requires electric and gas utilities to display the utility's standard supply charge on bills issued by alternative suppliers, highlighted and in Spanish, so customers can compare costs.

• Adds consumer protection requirements for alternative suppliers including itemized billing, complaint procedures, customer service standards, and restrictions on marketing practices and early termination fees (capped at $50).