IL HB3653

Cable or video providers must notify affected customers within 10 days after learning that a contract dispute will result in loss of a channel that customers are being billed for.

Providers must credit customers $5 per channel for each month the channel is unavailable due to a contract dispute, applied to the next monthly billing statement.

Payment responsibility for credits is split evenly among all parties to the contract dispute, with broadcasters reimbursing providers promptly.

Provisions apply to all channel types including local, regional, and paid channels, regardless of separate billing arrangements.