IL HB4879

Amends the Consumer Fraud and Deceptive Business Practices Act to require high-impact social media companies to provide free customer support services to address customer issues and complaints.

Defines "high-impact social media company" as an entity with at least $3,000,000,000 in annual revenue and 300,000,000 or more monthly active users for at least 3 of the preceding 12 months that provides a platform primarily for user-generated content.

Requires customer support services to respond to customers within one business day of initial contact and communicate resolution steps within 3 business days through mail, telephone, or email as requested by the customer.

Mandates ongoing communication with customers at least once every 3 business days until the issue is resolved or determined unsolvable.

Effective January 1, 2025.