IL HR0963

Designates November 20, 2024 as Utility Scam Awareness Day to educate customers about impostor utility scams targeting electric, water, and natural gas customers.

Identifies common scam tactics including phone calls, in-person contact, and online methods where scammers threaten service disconnection and demand immediate payment.

Advises customers to verify caller authenticity by calling their utility directly, avoid payment methods such as pre-paid debit cards, gift cards, cryptocurrencies, and third-party payment apps, and report suspected fraud to their utility company or local law enforcement.

Notes that utility scams increase during holiday seasons when customers may be distracted or financially stressed, and that legitimate utilities provide multiple notices before service interruptions.

Recognizes Utilities United Against Scams (UUAS) as an organization that spreads awareness about scammer tactics and suspicious behaviors targeting utility customers.