IL SB3355

Amends the Consumer Fraud and Deceptive Business Practices Act to require high-impact social media companies (those with at least $3 billion in annual revenue and 300 million or more monthly active users) to provide free customer support services.

Customer support services must respond to customers within one business day and communicate the steps taken to resolve complaints within three business days via mail, telephone, or email as requested.

Support services must maintain contact with customers at least once every three business days until the issue is resolved or determined unsolvable.

The Attorney General may enforce violations, with penalties of $1,000 per day per violation collected into a fund supporting mental health awareness in Illinois.

Effective January 1, 2025.