IL HB2698

Requires internet, cable, and video providers to automatically issue prorated bill credits to consumers for any service outage lasting more than one hour, with credits applied to the next billing cycle without requiring consumer action

Providers must notify consumers of outages and applied credits within 24 hours after service restoration

Mandates providers maintain records of all outages and bill credits for a minimum of 3 years, with records available to the Illinois Commerce Commission upon request

When a contract dispute results in loss of a channel, providers must notify affected consumers within 10 days of learning about the impending channel loss

Requires hourly prorated credits for channels lost due to contract disputes, calculated as the percentage of the bill that channel represents, applied automatically to the next billing statement