IL HB3653

Requires businesses using automated telephone answering systems or automated text interfaces (such as chatbots) for customer support to offer customers the option to speak with a human representative

The option to communicate with a human must be provided at the beginning of the phone call or text interaction, not after navigating through automated menus

This requirement applies only during the business's normal hours of operation

Amends the Consumer Fraud and Deceptive Business Practices Act by adding Section 2HHHH, making violations subject to enforcement under that Act