IL SB0049

Requires "high-impact social media companies" (those with at least $3 billion in annual revenue and 300 million+ monthly active users) to provide free customer support for reporting harmful, illegal, or terms-of-service-violating content

Mandates customer support respond within 1 business day of initial contact and take active steps to resolve complaints within 3 business days

Requires ongoing communication with customers at least every 3 business days until the issue is resolved or determined unsolvable, via mail, telephone, or email as requested

Authorizes the Attorney General to bring enforcement actions, with violations subject to fines of $1,000 per day per violation

Fines collected will be deposited into a fund supporting mental health awareness in Illinois; effective date January 1, 2026