IL SB2823

Social media companies with at least 5,000,000 users must provide Illinois account holders a 24-hour toll-free telephone number to reach a live customer service representative for reporting fraudulent activity, including unauthorized access

Companies must include the fraud reporting phone number and its purpose in all email notifications concerning account security sent to account holders

The telephone number and explanation must be posted prominently on the platform's homepage or help page

Violations constitute an unlawful practice under the Consumer Fraud and Deceptive Business Practices Act

The law applies to Illinois residents with accounts on platforms designed to facilitate social interactions, excluding services focused solely on direct messaging, financial transactions, or product reviews