IL SB2995

Requires businesses to clearly disclose when consumers are communicating with artificial intelligence rather than a human during commercial interactions

Mandates that when AI is used to sell goods or services, consumers must be notified and given the option to request more information about how the AI is being used

Guarantees consumers the right to communicate with a human during normal business hours when a business uses AI for customer communications

Prohibits businesses from charging fees for consumers who request to speak with a human instead of AI

Violations constitute unlawful practices under the Consumer Fraud and Deceptive Business Practices Act