IN SB0064

Employers must notify the Indiana Economic Development Corporation (IEDC) at least 120 days before relocating a call center or 30% or more of call center operations to a foreign country

Employers who relocate call centers abroad become ineligible for state grants, loans, and tax credits for 5 years, and the state will recapture the unamortized value of any incentives received after June 30, 2026

The IEDC must compile and publish a list every 6 months of all employers that have relocated call center operations to foreign countries

All state agency call center and customer service work must be performed entirely within the United States for contracts entered into or renewed on or after July 1, 2026

Applies to employers with 50 or more full-time employees or 50 or more employees working at least 1,500 aggregate hours per week