KY HB668

Residential propane customers may use a temporary emergency supplier during qualifying emergencies (declared states of emergency, federal/state waivers, or severe weather threatening safety) when their regular supplier cannot deliver within 24 hours after a good-faith request.

Temporary emergency suppliers must notify the regular supplier within 5 business days of delivery, providing customer information, delivery date and quantity, any tank system changes, and pressure test results if required.

No penalty fees may be charged to customers who use temporary emergency suppliers during qualifying emergencies; only standard filling and delivery fees are permitted.

Temporary emergency suppliers assume all liability for improper filling, inspection, or testing of tanks owned by regular suppliers.

The Attorney General must develop a "Propane Customer Bill of Rights" addressing residential customer rights, which regular suppliers must provide to customers at contract execution and the Attorney General must post on its website.