KY HB823

Digital asset wallet providers must offer live customer service via toll-free telephone between 8:00 a.m. and 10:00 p.m. local Kentucky time

Wallet providers must assist customers with resetting passwords, PINs, seed phrases, or other access credentials for self-hosted wallets

Providers may require identity verification before providing reset assistance, using methods other than the forgotten credentials

Violations constitute unfair or deceptive trade practices under KRS 367.170, subjecting providers to existing consumer protection remedies and penalties

Attorney General may promulgate administrative regulations to enforce these requirements