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LA HR357
Resolution
Status
6/11/2025
Primary Sponsor
Tammy Phelps
Click for details
AI Summary
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Urges the Louisiana Office of Motor Vehicles (OMV) to implement a uniform protocol for system outages that improves appointment scheduling, establishes real-time customer feedback mechanisms, holds staff accountable for improper service denials, and enhances customer service practices.
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Addresses ongoing OMV system outages caused by legacy system limitations that have disrupted scheduled appointments, leaving customers without guidance on rescheduling and causing extended wait times.
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Responds to citizen complaints about unprofessional conduct, lack of responsiveness, and staff denying services by citing questionable system outages.
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Requires OMV to allow continued scheduling of future appointments during system downtimes.
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Mandates OMV submit a report on its findings to the House Committee on Transportation, Highways and Public Works by August 1, 2026.
Legislative Description
Urges and requests the office of motor vehicles to study the potential benefits of implementing a uniform protocol for system outages
MTR VEHICLE/OFFICE
Last Action
Taken by the Clerk of the House and presented to the Secretary of State in accordance with the Rules of the House.
6/13/2025