LA SB287

Virtual currency kiosk operators must acknowledge and respond to cancellation/refund requests within 10 business days, with refunds completed within 90 calendar days

Kiosk operators must provide live customer support via toll-free telephone during operating hours, with the number displayed on kiosks and transaction receipts

Operators must submit quarterly reports to the commissioner of financial institutions detailing all cancellation and refund requests, including customer information, transaction dates, and amounts

Transaction receipts must be provided in both paper and electronic form, including the operator's unique identifier, full fee disclosures (including third-party fees), and refund policy information

New account disclosures must inform residents of their right to contact the Office of Financial Institutions with complaints, including the agency's telephone number; effective August 1, 2026