MA H3705

MBTA must expand public dashboards to benchmark performance against regional transit authorities (Pioneer Valley, Worcester Regional), including metrics on cost-per-passenger-trip, cost-per-vehicle-mile, revenue recovery ratios, and administrative overhead

Establishes an on-time performance goal of 80% or higher across all transit modes (buses, commuter rail, ferries, subway), with required monthly route audits published on a public reliability dashboard

Requires development of a fleet replacement program prioritizing low-emission and accessible vehicles that comply with federal and state environmental standards

All vehicles must be equipped with real-time tracking technology to monitor service delays, passenger load, and operational status, integrated into public dashboards

Annual report required to the Joint Committee on Transportation covering benchmarking progress, route audit results, fleet replacement updates, and improvements in reliability, cost-effectiveness, and passenger satisfaction