MA S191

Requires paperless ticketing systems to offer consumers a transferable ticket option at the time of initial sale, allowing transfer at any price, any time, and without additional fees

Prohibits charging different prices for transferable versus non-transferable tickets and bans service charges solely for ticket transferability

Makes it unlawful to penalize, discriminate against, or deny venue access to ticket buyers who transferred or resold their tickets, including through third-party platforms

Exempts non-transferable tickets sold at discounted prices to specific groups (religious/charitable organizations, veterans, students, individuals with disabilities or economic hardship) and membership passes at venues with 19,000+ seats limited to 5% of available seats

Exempts primary ticket issuers and third-party resale platforms that only facilitate sales between others from licensing requirements, with certain provisions taking effect July 1, 2025