MA S980

Requires condominium associations to provide records to unit owners within 5 business days (with managing agents) or 10 business days (self-managed with 50 or fewer units), with a $100 daily fine for non-compliance enforceable in small claims court

Mandates replacement reserve fund contributions of at least 10% of annual operating budget, and requires condominiums with 50+ units to obtain capital reserve fund studies by a registered engineer or architect every 10 years with biennial updates

Creates an Office of the Condominium Ombudsman within the Attorney General's office to receive, investigate, and resolve complaints from unit owners, including establishing a mediation program for disputes

Requires condominiums to establish internal dispute resolution procedures in by-laws, hold regular meetings (quarterly for small self-managed units, monthly for 50+ units or those with managers), and keep meetings open to all owners except for specified executive session topics

Authorizes remote meeting participation and electronic voting for both governing body and unit owner meetings, with requirements for secure encryption protocols (AES, HTTPS) and two-factor authentication