MD HB1030

Transportation network companies (like Uber and Lyft) must maintain written deactivation policies that are specific enough for drivers to understand what constitutes a violation, and must provide at least 14 days' notice before deactivating a driver except in cases of egregious misconduct.

Companies are prohibited from deactivating drivers based on work availability, acceptance/rejection of ride offers, aggregate customer ratings, asserting legal rights, or canceling rides with cause.

Drivers have the right to appeal deactivation through an internal company procedure within 90 days, and companies must respond within 14 days; drivers may also file complaints with the Commission or bring civil action.

Companies must conduct a fair investigation and demonstrate by preponderance of evidence that a policy violation occurred before deactivating, and must provide drivers with records substantiating the deactivation decision.

The bill takes effect October 1, 2025, with companies required to notify existing drivers of their rights by November 1, 2025, and the Commission receiving quarterly deactivation reports through July 2028, then semi-annually thereafter.