MD HB1562

Commercial telecommunications providers must automatically credit customer accounts when wireless voice, text, or data service outages last 3 or more consecutive hours

Minimum credit amount equals one full day of the customer's recurring monthly service charge, prorated

Credits must be applied without requiring customer action, appearing on the next billing statement or within two billing cycles after service restoration

Providers must notify affected customers of the outage, estimated duration, and automatic credit via text, email, app, or website

Violations constitute unfair, abusive, or deceptive trade practices under the Maryland Consumer Protection Act, with associated enforcement and penalties; effective October 1, 2026