MD HB480

Transportation network companies (like Uber and Lyft) must maintain a written plain-language deactivation policy available online through their app, explaining what conduct can lead to an operator being permanently barred from providing services

Companies cannot deactivate operators solely based on passenger reports unless the report was submitted within 14 days of the incident, or involves alleged violations of law, nondiscrimination policies, fraud, or safety concerns

Deactivated operators must receive written notice including the reason for deactivation, information on their right to appeal, and instructions for the appeals process; operators have at least 30 days from the notice date to file an appeal

Companies must allow deactivated operators to withdraw earnings accrued before deactivation unless those earnings are connected to criminal or fraudulent conduct

The bill takes effect January 1, 2027