MD SB696

Office of Financial Regulation must establish and maintain a public database on its website for complaints filed by Maryland residents against financial institutions for unfair, abusive, or deceptive trade practices

Quarterly analysis of complaint trends and resolutions must be published on the Office's website

Complaints must be in narrative form written by consumers describing their experiences, with personally identifiable information redacted by the Commissioner

Database must be regularly updated, searchable by metrics determined by the Commissioner, and downloadable

Effective date: October 1, 2026