MD SB740

Transportation network companies (like Uber and Lyft) must maintain a written deactivation policy available online in English and other languages spoken by operators, with at least 72 hours notice before any policy changes take effect.

Companies cannot deactivate operators for reasons unrelated to safe and efficient operations, including availability to work, acceptance/rejection of ride offers, aggregate customer ratings, or asserting legal rights.

Before deactivating an operator, companies must conduct a fair investigation and demonstrate by preponderance of evidence that a policy violation occurred, except in cases of egregious misconduct (such as three or more moving violations or at-fault collisions in three years).

Operators must receive written notice at least 14 days before deactivation (or immediately for egregious misconduct) including the reason, evidence, effective date, and appeal instructions, with 90 days to appeal through an internal company procedure.

Companies must report deactivation data to the Commission quarterly through July 1, 2028, then semi-annually, and retain compliance records for 3 years; the law takes effect January 1, 2027.