ME LD1470

Maine Bureau of Insurance must establish a liaison program to assist consumers with coverage and claims issues involving self-insured entities (employers that assume financial risk instead of purchasing insurance for health, workers' compensation, property, auto, or liability coverage)

Program duties include providing information via website and toll-free number, assisting with inquiries and complaints, referring consumers to appropriate regulatory authorities, and facilitating complaint resolution between consumers and self-insured entities

Bureau must establish a formal complaint process and publish aggregate complaint data on its public website

Complaints and related records are confidential under existing consumer complaint protections, and the bureau may adopt routine technical rules to implement the program

Bureau is explicitly prohibited from acting as legal representative for consumers through this program