ME LD1835

Requires the Department of Health and Human Services to create a public online dashboard displaying MaineCare nonemergency transportation broker performance data quarterly, including trip counts by region and mode, complaint rates, and whether metrics like 85% on-time trips and less than 5% call abandonment are met

Mandates monthly incident reporting categorized by severity, with serious incidents (injuries, accidents, assaults, incidents involving minors or seniors) reported within one business day and corrective action plans required after 3 consecutive months of failing the same performance metric

Establishes an independent nonemergency transportation ombudsman program within the Executive Department, operated by a contracted nonprofit, to investigate complaints, provide a toll-free helpline, and respond to inquiries within 10 business days

Creates regional nonemergency transportation advisory committees with diverse membership including MaineCare members, tribal representatives, healthcare providers, transporters, and disability service providers, meeting at least every 6 months

Requires annual member surveys by brokers beginning July 1, 2026, and annual compliance reports to the Legislature by December 31, 2025 and thereafter