MI HB4016

Requires the Department of Environmental Quality to complete process improvement for one major program by February 1, 2012, then two major programs annually until all major programs are reviewed.

Process improvement efforts must utilize process mapping and include teams with at least two certified facilitators, a representative of regulated persons, and a representative of affected members of the general public.

Department shall consider using peer reviews by other EPA Region 5 states and benchmark analyses as part of the process improvement efforts.

Department must develop and post metrics on its website for environmental impacts, process performance (including per-permit administration costs and permit processing timelines), and service practices affecting regulated persons and the public.

Department shall survey regulated persons and the general public by February 1, 2012 regarding each division's service practices, with results posted on the website while protecting respondent confidentiality.