MI SB0277

Requires the Department of Environmental Quality to complete process improvement reviews of one major program by February 1, 2012, and two major programs annually thereafter until all major programs are reviewed.

Process improvement reviews must utilize process mapping and include teams with at least two certified facilitators, a regulated industry representative, and a general public representative.

Department shall develop and post metrics on its website for environmental impacts, process performance (including per-permit costs and permit approval timeliness), and service practices affecting regulated persons and the public.

Department must survey regulated persons and the general public regarding each division's service practices, complete surveys by February 1, 2012, and post aggregate results on its website without identifying individual respondents.

Effective immediately upon approval by the Governor on December 8, 2011.