HB 5122 Summary

• Establishes the "Water Shutoff Protection Act" regulating water and sewerage service providers' ability to shut off service for nonpayment.

• Requires providers to post delinquency notices 30-45 days before shutoff and final notices at least 10 days before shutoff, with specific required information including payment plan options and water affordability program availability.

• Prohibits shutoffs to senior citizens (age 62+), low-income customers, pregnant individuals, those with disabilities, those with dependent children under 18, and those with chronic medical conditions if they enter into a water affordability program under state law.

• Defines "eligible customers" as those earning up to 200% of federal poverty guidelines or receiving state emergency relief, food assistance, medical assistance, or other public assistance.

• Requires providers to make at least 2 contact attempts before shutoff, prohibits shutoffs on days when services are unavailable for restoration, and mandates restoration within one business day of customer payment or agreement to a payment plan.