HB 4393 Summary

• Establishes the "Water Shutoff Protection Act" to regulate water service disconnections by providers in Michigan, with protections for low-income customers, seniors, disabled individuals, and those with dependent children.

• Requires providers to post delinquency notices 30-45 days before shutoff and final notices 10 days before shutoff, with detailed information about payment plans, affordability programs, and customer rights.

• Prohibits shutoffs for customers on approved payment plans or water affordability programs, those age 62+, individuals with dependent children under 18, quadriplegics, hemiplegics, paraplegics, or totally and permanently disabled individuals.

• Requires providers to make at least 2 contact attempts before shutoff, restrict shutoffs to 8 a.m. to 3 p.m., and restore service within one business day when customer resolves the delinquency.

• Creates the low-income water assistance fund administered by the Department of Health and Human Services to help eligible low-income customers pay past due water bills and support water conservation efforts.