HB 4051 Summary

• Establishes the Michigan Crisis and Access Line (Michigan CARES), a 24/7 mental health telephone access line operated by a department contractor.

• Requires the contractor to access real-time psychiatric bed registries and refer callers to mental health professionals, community mental health programs, and substance use disorder treatment providers via phone, text, email, or chat.

• Mandates implementation of privacy protections and data security practices compliant with applicable laws while allowing data collection and analytics to track outcomes and service trends.

• Directs the department to maintain operational oversight of a customer relationship management system accessible to community mental health programs and prepaid inpatient health plans for tracking and follow-up.

• Takes effect 90 days after enactment, with the act ordered to take immediate effect.