MI HB5043

Establishes a mediation process as a first step for resolving disputes between recipients and community mental health services programs or contracted service providers related to service planning and delivery.

Requires community mental health services programs and providers to notify recipients or their representatives of the right to request mediation when services initiate and at least annually thereafter, as well as when local dispute resolution or Medicaid fair hearing processes are requested.

Mandates that mediation must begin within 10 business days of request and be completed within 30 days (extendable to 60 days maximum), with mediators trained in mediation techniques and knowledgeable in behavioral health laws and regulations.

Specifies that mediation does not prevent recipients from using other dispute resolution options and allows parties to voluntarily suspend other processes unless prohibited by law or if a rights violation is suspected.

Requires the department to provide funding and directly contract with mediation organizations experienced in statewide case intake and service delivery through local community dispute resolution centers, with contractors submitting semi-annual reports on mediation outcomes.