MI SB1089

Adds two new unfair insurance practices: failing to complete underwriting before issuing a policy or re-underwriting when a claim is filed, and denying claims for material facts that would have been discovered during initial underwriting using reasonable diligence.

Clarifies existing unfair practices language by replacing archaic terms ("upon" with "on," "which" with "that," "shall" with "must") throughout the statute without changing substantive meaning.

Requires insurers to maintain complete complaint records since the last examination, classified by line of insurance, including total complaints, nature of each complaint, disposition, and processing time.

Requires insurance agents to promptly forward complaints to insurers unless the agent resolves the complaint to the insured's satisfaction within a reasonable time.

Clarifies that insurers are not liable for complaints an independent agent fails to forward if that agent is not also an employee of the insurer.