MI SB0252

Prohibits water service providers from shutting off residential customers without first contacting them at least 3 times using multiple methods (door posting, phone, text, mail, or personal visit) with 60-90 days notice before proposed shutoff

Protects critical care customers who require water for medical equipment or life-support systems from shutoff for nonpayment, and prohibits shutoff to customers enrolled in water affordability programs who remain in compliance

Requires providers to offer triage process for eligible customers (households at or below 200% federal poverty level or receiving public assistance) before shutoff, including meetings with program administrators to establish renewal agreements

Caps service restoration fees at $150 or actual cost, prohibits shutoff fees, and requires service restoration within one business day of customer request

Allows enforcement through civil action by the attorney general or affected customers, with prevailing plaintiffs entitled to damages, injunctive relief, and attorney fees; takes effect 2 years after enactment contingent on passage of SB 248 and SB 250