MN SF2901

Office of Health Care Complaints must receive and investigate complaints against health maintenance organizations, including complaints regarding quality of patient care.

Investigators are required to interview at least one family member of the individual identified in the complaint, unless the individual is self-directing care and documents refusal of family contact.

Complainants, including those filing complaints against health maintenance organizations, must be provided a copy of the public report upon completion of investigation.

Health maintenance organizations may continue operating internal complaint systems as required under section 62D.11 alongside Office investigations.

Director may recommend that health maintenance organizations modify actions, alter practices, or take other appropriate steps if a complaint is determined to be valid.