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MO HB2191
Bill
Status
2/17/2010
Primary Sponsor
Gina Walsh
Click for details
AI Summary
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Requires service providers and billing agents to clearly disclose all material terms, conditions, and charges before submitting charges to a consumer's telephone bill
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Mandates express written consumer consent verified through one of four methods: signed writing, third-party verification, mobile device affirmative action, or customer-initiated transactions with telecommunications companies
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Requires service providers to provide consumers with toll-free phone numbers, email addresses, or physical mailing addresses to resolve billing disputes and answer questions
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Obligates service providers and billing agents to maintain records of disputed charges for at least 24 months, including telephone numbers, dispute dates, removal dates, and refund dates
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Defines violations as unlawful practices under Missouri law; exempts traditional telecommunications services, cable operators, video service providers, and certain message services
Legislative Description
Establishes the Anticramming Protection Act which requires any entity offering products or services that are charged to or collected from the consumer's telephone bill to conform to certain conditions
Last Action
Referred: Utilities (H)
5/14/2010