MO HB1914

Requires franchisors to compensate franchisees for warranty and recall service at the same rate retail customers pay, with a 1.4 multiplier applied to franchisor schedules when no agreed-upon compensation exists

Mandates franchisors pay for technician time spent communicating with technical assistance centers during warranty repairs, and requires service personnel compensation be adjusted to reflect increased time allowances

Reduces claim processing timelines from 30 days to 20 days for approval/disapproval and payment of warranty claims, and limits franchisees to one warranty labor rate increase request per calendar year (down from twice)

Requires franchisors to compensate franchisees for interest and storage costs when a recall or stop-sale prevents the sale of new vehicles in inventory

Prohibits franchisors from recovering warranty reimbursement costs through wholesale vehicle price increases or surcharges specifically targeting franchisees in Missouri