MO SB1312

Internet service providers must provide an automatic 50% discount on a customer's bill if the customer experiences three service interruptions of at least 30 minutes each within a 30-day period, where the interruption was not caused by the customer

Internet service providers must create a website form where customers can record service interruptions, including date, time, geographic location, and duration, with this information stored in customer files and made accessible

The Missouri Public Service Commission will require providers to maintain public records of all service interruptions, documenting the date, time, duration, number of affected customers, cause, geographic area, and corrective measures taken

The Commission must promulgate rules to ensure compliance, with any rules adopted after August 28, 2026, subject to General Assembly review under Chapter 536